Stand:updated on 03.02.2021 | Topic Consumer protection Making complaints and resolving disputes
Is your bank charging fees for current accounts which used to be free of charge? Or your private health insurance company refusing to refund treatment costs or your securities trader failing to disclose information? There are a number of ways that you can complain if you feel wrongly treated by a company: you can complain to the company directly, file your complaint with BaFin and contact private and official consumer protection authorities with your complaint. Where possible, you should first contact the company directly with your complaint. In this section, we explain how the various authorities can help and what you should note when making a complaint.