Stand:updated on 30.09.2023 Consumer enquiries and complaints
Consumers can lodge complaints with BaFin relating to the companies under its supervision. The consumer helpline can also be a useful point of contact for questions regarding supervised companies, consumer protection in the finance industry, or complaints you intend to make about the companies that BaFin supervises.
You can submit your complaint to BaFin using an online form (only available in German).
BaFin’s consumer helpline is open Monday to Friday from 8.00 a.m. to 6.00 p.m. and can be reached by dialling 0 800 2 100 500 or +49 (0) 228 299 70 299 (from outside Germany).
If you have any other questions relating to supervision you can also contact BaFin via our general contact form.
